Assistance

CUSTOMER SERVICE
AND TECHNICAL ASSISTANCE

AN IMPROVED COVERAGE FOR ITALY

PLUS A BRAND-NEW CUSTOMER SERVICE

FOR SPAIN

We would like to inform that, starting from 1st July 2017, the customer assistance service will pass on a new company.

From that day, any request for assistance should be addressed to Business Company Spa, both by phone call, email or compilation of the online assistance form.

Italian and Spanish customers:

National phone number: 199 446 096
e-mail: lavin@testok.it
online form: link (leads to an external site)

Other EU or International customers:

e-mail contact only: assistenza@lav-in.it (technical support)

TERMS OF WARRANTY FOR NON-ITALIAN

AND NON-SPANISH CUSTOMERS

Our company does not provide a direct guarantee for its products sold outside Italy and Spain. Therefore, the terms of warranty for your country may vary according to the local suppliers.

 

Contact your vendor for detailed information on your specific product.

 

Even if the warranty of your hood has expired, you can still contact us for all the spare parts required in case of ordinary maintenance or malfunctioning. Be sure to provide all the required data: the product code, the model name and the year of production, as well as an accurate description of the failure detected. Further instructions available below.

HOW TO:

REQUEST FOR ASSISTANCE

EXPIRED WARRANTY ONLY

BEFORE STARTING

Locate the transaction code and the date in the purchase invoice of your hood or your kitchen. If you have problems finding these data, try contacting your dealer.

 

 

Important: Note that in a combinable kitchen the vendor could have acquired each appliance in different times, thus carrying non-concurrent warranty times. In order to avoid any inconvenience, Lav.in recommends its customer to pre-emptively ask the vendor the date of the earliest purchase of the hood.

 

 

The picture on the right shows an example of our purchase invoice.

QUICK TIPS

If the push-button panel is flashing non-stop, it could be the carbon filters replacement alarm. This can be solved simply by pushing and holding down the timer button until the whole panel stops flashing.

REPORT YOUR PROBLEM

Retrieve the product serial number and the model code of your hood. These can be found on a label attached on the inside, once removed the anti-grease filters.

 

Send to our customer service an email containing all the data (serial number, hood model code, invoice date and transaction code), as well as the problem experienced:

assistenza@lav-in.it

HOW-TO:

FIND THE RIGHT HOOD FOR YOUR KITCHEN

Installation:

  1. wall-mounted
  2. island
  3. built-in
  4. corner

Version:

  1. suction hood
  2. filtering hood

A suction hood works by expelling the cooking vapour outside the room through a chimney, while a filtering one purifies the air by using carbon filters before sending it back in the room. Since a suction-type hood is usually more effective than a filtering one, and should therefore be preferred if possible.

 

The minimum diameter for the hood exhaust pipe is 120 mm, with a path the shortest and the most straightforward as possible.

Aspiration power (flow rate):

The aspiration power is the volume of air that can be moved in the time of one hour, and is measured in m3/h. This value is affected by both the room size and the frequency of usage of the hood itself. In fact, while a small space could use a blower of 500, a standard kitchen requires a power of 600 m3/h, with a power of at least 850 m3/h for bigger spaces like open plan kitchens.

Size and installation:

The distance between the lower part of the hood and the hob surface should be at least 65 cm, on pain of the product warranty; on the other side, a distance above 75 cm will cause a loss in the hood declared performances.

Please consult the hood handbook for thorough information.

TIPS FOR A CORRECT USE, MAINTENANCE AND CLEANING

Use:

In order to achieve the maximum efficiency, we suggest to turn your hood on a few minutes before start cooking.

 

Note that an inferior speed is usually enough to evacuate a reduced volume of steam and weaker odours, while more power is needed to sustain an higher amount of steam as well as more intense intense vapours, like those of frying oil and grilled meat.

 

Depending on the food you cooked, it could be necessary to keep the hood working to ensure a complete air turnover.

Maintenance:

Important: Please disconnect the power supply before performing any maintenance operation on your hood.

 

 

  • Anti-grease filters removal:

 

Important: oil and grease are highly flammable and their accumulation inside the filters can lead to an unexpected fire. To avoid any risk, their cleaning should be performed properly.

 

The main purpose of the anti-grease filter is to prevent oily vapours to soil the blower, thus compromising its original performances.

 

The filters can be either hand- or machine-washed, approximately every 2 months basing on your cooking habit.

 

In case of aluminium filters, please wash at low temperature. Wash the filters separately in presence of severe dirt.

 

 

  • Carbon filters removal:

 

A filtering-type hood requires carbon filters to cleanse the air, and should undergo a periodic replacement.

 

There are two different kind of filters, depending on the hood model, one being square and the other being circular. The square filter can be easily removed by pulling the handle, while the latter has to be rotated counterclockwise of about 45° and then pulled out.

 

There are several factors that affect the saturation time of the activated carbon, first being the usage of the hood itself. In addition, the decay of the filters is usually accelerated in case of a dirty anti-grease filters and while mounting an induction cooking hob.

Cleaning:

The external surface should be cleaned immediately after the hood installation and the removal of the protective film. This is due to remove hand signs, glue residuals and other impurities.

 

A proper cleaning of both the external and the internal surface of the hood should be performed at least 2 times per week or more, depending on your cooking habit.

 

Use a wet sponge with a little and neutral soap to rub the surface and then rinse it using a damp cloth. Finally, use a soft cloth to dry the surface (in case of satin stainless steel, please rub according to the finish pattern).

 

Important: Please note that the use of acidic-based cleansers could damage the hood surface: use neutral cleanser only.

 

While present, a complete cleaning of the chimney and the exhaust conduit, including the external outlet, should be performed once per year.

Remote controller and spare carbon filters are available on request.