FAQ

1. Which is preferable, a suction hood or a filtering hood?
A suction hood (with a fume exhaust duct) is more efficient and is therefore preferable.

2. How can I clean the hood?
To clean the hood, use products with a neutral pH, warm water and non-abrasive sponges.

3. How often should I wash the metal grease filters?
The metal grease filters must be washed at least once a month in hot water and detergent (also in the dishwasher). Filters may become discoloured after a few washes. This is normal and does not mean that they need to be replaced.

4. How often should I replace active carbon filters?
Where present (filtering hood), active carbon filters must not be washed, and should be replaced 2 or 3 times a year depending on the use of the hood.

5. Where can I find the product number and the year of production?
The product code and year of production are written on a label attached to the inner wall of the product, usually behind the steel or aluminium grease filters.

6. I need technical support, who can I call?
If you have any problems, please contact our customer services partner Business Company S.p.A., by calling the single national number +39 199 446 096 (available from 10am to 5pm), or write an e-mail to lavin@testok.it. You will then be given instructions to fill in an online intervention request form.

7. What do I do if the hood doesn’t suck or sucks very little?
You need to determine whether the problem is caused by the appliance or by improper installation, which maybe the case. If the hood is in suction mode, disconnect the air extraction pipe from the hood, turn on the suction unit and check with one hand whether air is coming out of the hood. If you can feel air coming out, the problem must be solved by examining any problems related to installation. If the hood is in filtering mode, you need to remove the active carbon filters, turn on the suction unit and check that the suction is now adequate. Active carbon filters reduce the performance of the hood by up to 30%.

8. Some lights are flashing on the hood. Do I need to call the technical support service?
Most of our products are fitted with electronic controls that indicate, with flashing lights, when it is necessary to clean the metal grease filters or to replace any active carbon filters. These warnings must be reset after appearing in order to prevent them from recurring each time the hood is turned off. The general reset procedure requires the timer button to be held down on the control panel until the warning lights stop flashing. Please check the specific reset procedure for your model in the instruction manual provided with the hood.

9. Is the hood making too much noise?
If the noise is mechanical, disconnect the power supply and remove the ducting, where present. Check that nothing is in contact with the fan blades or inside the motor, such as wiring, foreign bodies or dirt.
If the noise is not mechanical, remove any ducting and turn on the hood. If the situation improves, the problem will probably be due to incorrect installation. Check the installation instructions and contact the person responsible for the original installation (intervention not covered by the warranty).
If the hood is in filtering mode, open the hood, remove the active carbon filters and check if the situation improves. Please remember that a higher noise level is normal for cooker hoods with carbon filters, a phenomenon that may increase depending on their state of wear.

10. The hood produces drops on the bottom surface and/or internal filters.
Condensation occurs especially when the hood is installed over an induction hob. This is normal and not due any malfunctioning of the hood. Unlike a gas hob, an induction hob only heats the pans containing the food but not the surrounding air. As a result, the surfaces of the hood remain cold. On contact with hot cooking fumes, water vapour condenses rapidly and can cause water droplets to accumulate

11. Signs of oxidation/rust have appeared on my hood.
The presence of oxidation or rust may not be due to the corrosion of steel but to external objects or agents that affect the metal surface. Scratches, impact with sharp objects and aggressive chemicals may compromise the natural refractory nature of steel and lead to rust. We recommend cleaning the hood with cream detergents suitable for steel, using a soft damp cloth. It is advisable to wipe gently.

12. Where can I buy accessories?
You can buy accessories for your hood directly from Lav.in, by sending an e-mail to: clienti@lav-in.it or by calling +39 0421 703 586.